Brighter Blackpool & Fylde - WorldHost Principles of Customer Service by Lander Consulting

Did you know that it costs five times more to attract a new customer than it does to keep an existing one? This course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director and delivered by Lander Consulting Organiser of Brighter Blackpool & Fylde - WorldHost Principles of Customer Service

Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!

WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service.

The internationally recognised WorldHost‘Principles of Customer Service’ programme will empower you and your staff with the skills and knowledge necessary to deliver excellent customer service, giving your Fylde business the excellent reputation it deserves.

The benefits

This interactive programme teaches your staff crucial customer service skills that can lead to:
Blackpool Enterprise Centre

  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Improved internal communication
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor


291-305 Lytham Road



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