Accessibility Statement


About the accessibility of this website

We have completed a full WCAG 2.1 audit for this website.We know some parts of this website aren't fully accessible:

Proprietary WordPress code (used in plugins) does not meet WCAG 2.1 AA success criteria

Many pages don't meet some "success criteria" of the international WCAG 2.1 AA accessibility standard due to proprietary WordPress code (used in plugins).While these are minor issues which we believe to have minimal or no effect on accessibility, we are keeping up to date with the WordPress accessibility community who are continuously releasing accessibility fixes.We have a third-party Twitter plugin Elfsight Twitter Feed Plugin that does not output valid code – causing several issues. We will continue to monitor and when comparable plugins provide us with an alternative, we will use them.


Where images are displayed on our site we use alternative text (alt-tags) to describe the content. We recognise that in some instances these may not be very descriptive. We are currently working to provide more descriptive text where necessary.

What to do if you can't access part of this website

If you need information on this website in a different format, you can contact us: We're always looking to improve the accessibility of this website.If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, email us giving details of the issue and any assistive technology you are using.

Non-accessible content

The content listed below is non-accessible for the following reasons.
Some of our forms or systems are built and hosted through third party software and ‘skinned’ to look like our website such as

  • Property Locator
  • Twitter Feed

We use YouTube to embed videos in our site, where multiple videos are used on a page some screen readers may not be able to identify the play to the correct video. Where possible we will always title the video with a heading tag to help ease the problem.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. 

Content that’s not within the scope of the accessibility regulations:

PDFs and other documents

Some of our PDFs, Excel and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or other non HTML documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations
What we're doing to improve accessibility

We will monitor the accessibility of this website on an on-going basis and fix any accessibility reported to us.

This statement was prepared on 7th April 2021.