Suitable for: All trading businesses
10am until 1pm at Wyre Civic Centre
This workshop is for small business owners wanting to get a better grip of understanding their customer’s behaviour and how to leverage that knowledge into more sales.
You will learn to use a model that will show you which customers are worth focusing on, what else those customers may be buying elsewhere, and what simple changes could help win more of that work.
You will have a clear process for deciding which customers to grow, retain, service lightly or ignore, plus practical actions to increase sales without spending more on marketing.